On-demand Webinar

7 Strategies Mortgage Lenders Can Use to Increase CSAT Today

Data shows that by the time buyers reach the closing table, their excitement about one of the biggest decisions in their life has dramatically decreased.

… and customer satisfaction scores are following suit. In today's market, the historically high interest rates have left some buyers wishing they would have bought sooner and forced others, who need to move due to circumstances, looking for the right lending partner to make it happen. Lenders still hold the power to deliver on speed, service and overall savings; the cornerstones of world-class customer experience.

Watch the on-demand webinar for a deep dive session on a recent homebuyer study we conducted that reveals the good, the bad, and the ugly parts of buying and financing a home. We’ll map out current home buyer expectations, plus tangible ways you can meet them immediately.

Webinar Takeaways:

  • Top 7 proven strategies to crush your CSAT scores
  • Real data on current homebuyer insights (including how borrowers found their lenders, what factors they considered, and when they started their search)
  • Why technology actually enhances 1:1 customer service (not eliminates personal touch!)

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